Refund and Return Policy

At DBCU Seraphim Store, we want you to be completely satisfied with your purchase. If you are not satisfied for any reason, you may return the item(s) for a refund or exchange, subject to the following conditions:

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • The item(s) must be returned within 30 days of the original purchase date.
  • The item(s) must be in new, unused, and resalable condition with all original tags and packaging intact.
  • Proof of purchase, such as the original receipt or order confirmation, must be provided.

2. Non-Returnable Items

The following items are not eligible for return:

  • Personalized or customized items.
  • Items marked as final sale or clearance.
  • Undergarments or swimwear (for hygiene reasons).
  • Items that have been used, worn, or damaged after receipt.

3. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact our customer service team at [Your Contact Information] to request a return authorization.
  2. Provide your order number, the item(s) you wish to return, and the reason for the return.
  3. Once your return is authorized, you will receive instructions on how to package and ship the item(s) back to us.

4. Return Shipping

The customer is responsible for the cost of return shipping, unless the return is due to a defect or error on our part. We recommend using a trackable shipping method to ensure that your return is received. DBCU Seraphim Store is not responsible for items lost or damaged during return shipping.

5. Refunds

Once we receive your returned item(s) and verify that they meet the eligibility criteria, we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please allow [Number] business days for the refund to be processed and reflected in your account.

6. Exchanges

If you would like to exchange an item for a different size, color, or style, please contact our customer service team to arrange the exchange. Exchanges are subject to product availability. If the desired item is not available, we will issue a refund instead.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund, and we will cover the cost of return shipping.

8. Contact Us

If you have any questions or concerns about our Refund and Return Policy, please contact us at [Your Contact Information].